Quality

In order to ensure the highest quality of its services in the field of transport, forwarding, and logistics, the Polfrost Group has implemented an Integrated Quality Management System covering all areas of its operation.

The company was certified to the ISO 9001 standard as early as 2004, and subsequently was re-certified to the current standard (9001:2015-10).

As the company grew, further sector standards have been implemented, including HACCP, IFS, SQAS, GMP+, WSK (Polish abbreviation for ‘Internal System Control’), AQAP, GDP, AEO, and TAPA.

Currently, our quality management system covers all the key services offered by the Polfrost Group, namely:

  • road freight forwarding,
  • road transport of goods, including temperature-controlled road transport,
  • air freight forwarding,
  • temperature-controlled air transport,
  • sea freight forwarding,
  • temperature-controlled sea transport,
  • rail transport,
  • customs-related services,
  • contract logistics,
  • project cargo,
  • hazardous materials transportation.

As part of our quality management system, we have also implemented a supply-chain security policy.

Our competences have been confirmed by a number of certificates:

ISO 9001:2015

Our integrated quality management system is based on ISO 9001.

In addition, the company has implemented the updated ISO 9001:2015 standard, which improves the circulation of documents and information. It also enhances the division of work and responsibility, which translates into higher efficiency and increased customer satisfaction.

IFS Logistics

This is currently one of the most important standards in the field of transport and storage of foods and industrial products.

The IFS Logistics standard is aimed at ensuring the safety of transported products and at guaranteeing the transparency of the operation of distribution companies along the supply chain. IFS covers the entire logistic process: storage, transportation, loading, and unloading. The standard applies to the transport of both food products (that may or may not require a temperature-controlled environment) and other types of products.

Good Distribution Practices

The GDP guidelines contain rules, procedures, and requirements intended to guarantee the quality and integrity of medicinal products, starting from the manufacturing stage and up until they are delivered to a pharmacy. Another important objective is to prevent counterfeited medicines from entering the market. The principles of Good Distribution Practices are based on the guidelines of the European Commission and on Directive 2011/62/EU of the European Parliament, adopted on June 8, 2011. Polfrost has obtained a GDP certificate that covers all of our key services: road transport, sea freight forwarding, air freight forwarding, and rail transport.

GMP+

This is a certificate issued to entities that meet all the requirements and conditions for the safe transport of animal feed.

Our company has implemented GMP+ B4 Transport standards for its own vehicles and for contract carriers and has received the respective certificate. This allows us and our clients to achieve better results in transporting animal feed both domestically and internationally.

WSK

WSK (the Polish abbreviation for ‘Internal Control System’) is used for the purposes of international trade in arms or dual-use goods. Its objective is to safeguard participating entities against activities that do not comply with the national and international legislation pertaining to the process. Polfrost has undergone WSK certification for a wide range of operations in order to ensure the security of the defence goods supply chain.

AQAP

Allied Quality Assurance Publication (AQAP) is a quality management system for military suppliers developed by NATO. AQAP defines quality assurance standards for the supply chain in the defence industry and for army contractors in other related industries. As part of AQAP, a number of documents have been adopted that contain necessary requirements for defence suppliers. However, they do not specify criteria for products or production processes. The legal basis for the application of AQAP requirements is provided by STANAG 4107, a NATO standardisation document. Our company has implemented the requirements set forth in AQAP document 2110:2016, the most significant of the AQAP standards. The respective certificate covers most of the company’s forwarding operations: air, rail, road, and sea freight forwarding and project cargo.

AEO

One of the companies of the Group – Polfrost Terminal Sp. z o.o. – has been successfully certified for the AEO (Authorised Economic Operator) status. The AEO certificate confirms the company’s high competence in the field of customs-related services. It entitles the company to make use of simplified customs procedures, which accelerates the supply chain thanks to expedited customs clearance and control.

TAPA

In order to improve control and security in the international road transport of medicines and excise goods, the company Profrost / BELFROST Motor Carrier has undergone TAPA certification.

TAPA (Transported Asset Protection Association) is a cargo security management system. The system defines minimum requirements for the security of high-value cargoes: Freight Security Requirements (FSR), Truck Security Requirements (TSR), and Parking Security Requirements (PSR).

The TAPA TSR certificate defines security requirements for trucking, in particular, minimum security standards and best practices for road carriers of HVTT (High-Value Theft Targeted) goods. Although these standards are voluntary and are not officially required for the certification processes, companies are recommended to adhere by them.

NCAGE

The Polfrost Company has been assigned an NCAGE (NATO Commercial and Government Entity) code that identifies it within the NATO Codification System and the NMCRL database (NATO Master Catalogue of References for Logistics). This means that our company is allowed to provide solutions for the needs of the Polish Armed Forces and the armed forces of other member countries of the North Atlantic Alliance.

An NCAGE code is assigned by the Military Centre for Standardisation, Quality and Codification as part of the NATO Codification System. It is issued to entities whose economic activity is related to the range of products covered by the Classification of Defence Products (abbreviated as KWO in Polish) or to defence services.

Being a company that provides logistic services to the Polish Army, Polfrost was assigned NCAGE code number 2805H on February 20, 2015.

IFS Logistics

DEKRA Certification GmbH, as certification body accredited for IFS certification and having a signed agreement with the IFS owners.

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