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Customer FAQ

Why does every interruption in cooling pose a risk to your goods?

Imagine: a product passes through a warehouse, terminal, border, or loading dock. Just a few minutes at the wrong temperature can compromise its quality, and sometimes render it completely unusable.

This is cold chain compliance – maintaining an uninterrupted cold chain.

Why is it so important?

➡️ Even a brief increase or decrease in temperature reduces the effectiveness of drugs, accelerates food spoilage, and frozen foods become unusable after thawing.

➡️ Pharmaceutical transport is subject to the GDP standard, which requires continuous monitoring, documentation, and response to any deviations. Data from temperature recorders is archived for up to 5–10 years in the event of an audit or dispute.

➡️ In the food industry, ISO 22000 and HACCP guidelines govern processes, responsibility, and control at every stage.

What do we do to protect your goods?

✔️ We use certified equipment and temperature recorders.

✔️ Our refrigerated trucks are under constant supervision, and drivers are familiar with breakdown procedures.

✔️ Every step – from the loading dock to the final kilometer – is under constant control.

According to the FAO, as much as 14% of all global food spoils before reaching the store – mainly due to errors in the cold chain.

Exceeding the temperature by even a few minutes can cost hundreds of thousands of zlotys.

One pharmaceutical company had to dispose of vaccines worth 1.2 million zlotys after a refrigerated truck malfunctioned during a stop – the temperature rose to 12°C for 18 minutes.

In refrigerated logistics, there’s no room for “it’ll be fine.” Every degree counts.